Meraki7
Website:
meraki7inc.com
Job details:
Job Title: Account Manager – US Staffing (Existing Accounts)
Location: Pune (Local Candidates Only)
Shift: US EST Hours
Experience: Total experience : 10 to 15 years
Employment Type: Full-Time
Job Summary
We are looking for an experienced Account Manager – US Staffing to manage and grow our existing client portfolio. This is a pure Account Management role with no cold calling or business development responsibilities. The ideal candidate will serve as the primary point of contact for assigned clients, manage ongoing staffing requirements, coordinate with internal recruiting teams, ensure timely fulfilment, and maintain high levels of client satisfaction. The role requires strong relationship management, operational excellence, and deep knowledge of the US staffing industry.
Key Responsibilities
- Manage a portfolio of existing Direct Clients, MSP, and VMS accounts.
- Act as the primary point of contact for all client communications and escalations.
- Build long-term relationships with hiring managers, procurement teams, and vendor managers.
- Understand client hiring priorities and workforce planning.
- Work closely with recruiters and delivery managers to ensure timely submissions and closures.
- Conduct daily/weekly requirement review meetings with assigned clients.
- Track open requirements, interviews, placements, and closures.
- Ensure SLA compliance for submissions, interview scheduling, feedback, and onboarding.
- Coordinate interview scheduling, offer management, onboarding, and consultant start dates.
- Resolve client concerns quickly while maintaining excellent customer satisfaction.
- Prepare weekly and monthly account performance reports.
- Identify opportunities to expand services within existing accounts (upselling/cross-selling).
- Monitor consultant performance and coordinate contract extensions or renewals.
- Maintain accurate client data, activities, and reports in CRM/ATS.
- Collaborate with Sales, Recruitment, HR, Payroll, and Operations teams for smooth delivery.
Required Qualifications
- Bachelor’s degree in business, Human Resources, or related field.
- 4–8 years of experience in US IT Staffing Account Management.
- Hands-on experience managing Direct Clients, MSP, and VMS accounts.
- Strong understanding of US staffing models including W2, C2C, 1099, and Full-Time.
- Excellent verbal and written communication skills.
- Experience working with US clients during EST/CST/PST business hours.
- Strong organizational and multitasking abilities.
- Ability to manage multiple client accounts simultaneously.
- Strong negotiation and conflict-resolution skills.
- Customer-first mindset with a proactive approach.
Key Performance Indicators (KPIs)
- Client satisfaction (CSAT)
- Requirement fulfilment ratio
- Submission turnaround time
- Interview-to-placement ratio
- Revenue growth within existing accounts
- Consultant retention and contract renewals
- SLA adherence
- Response time to client requests
Required Soft Skills
- Relationship Building
- Stakeholder Management
- Customer Service Orientation
- Communication & Presentation
- Problem Solving
- Negotiation
- Time Management
- Team Collaboration
- Ownership & Accountability
- Attention to Detail
Click on Apply to know more.
