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Job details:
Position: Account Manager – Digital & Client Servicing
Location: Bengaluru
Employment Type: Full-time | On-site
Experience: 2 years
Role Overview
We are looking for an Account Manager – Digital & Client Servicing to manage client relationships and ensure client satisfaction with our products and services.
The ideal candidate should have 2 years of experience in a client-facing role, excellent communication and interpersonal skills, and the ability to build and maintain strong relationships with clients.
Key Responsibilities
- Serve as the primary point of contact for clients, providing timely and professional responses to their inquiries and concerns.
- Build and maintain strong relationships with clients to ensure their satisfaction with our products and services.
- Collaborate with internal teams to ensure the timely delivery of projects and address client issues and concerns.
- Monitor and analyse client feedback to identify areas for improvement and growth.
- Develop and execute innovative social media strategies to increase brand awareness.
- Create compelling content calendars and schedules tailored to each client's target audience, industry trends, and marketing goals.
- Conduct in-depth social media audits and performance analysis, providing regular insights and recommendations to optimise campaign effectiveness and ROI.
- Stay up to date with the latest social media trends, tools, algorithms, and best practices, incorporating new techniques and technologies into client strategies.
- Collaborate with internal teams such as creative, account management, and digital marketing to align social media efforts with overall marketing campaigns and objectives.
- Oversee social media advertising campaigns, including budget management, targeting, A/B testing, and performance tracking.
- Assist in the preparation of client reports and presentations.
- Stay up to date with industry trends and best practices in client servicing and account management.
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2 years of experience in a client-facing role, preferably in a marketing or advertising agency.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
- Strong problem-solving and analytical skills, with the ability to identify and address client issues and concerns.
- Proven ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
- Knowledge of digital marketing, social media, and online advertising is a plus.
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