Website:
chord-agency.com
Job details:
About the Role
We are looking for an Account Lead who can seamlessly bridge clients and internal teams. The ideal
candidate is an exceptional communicator, highly organized, and capable of driving projects from brief to
delivery while ensuring quality, timelines, and client satisfaction.
As the primary point of contact for assigned brands, you will work closely with strategy, creative,
content, design, and production teams to ensure every deliverable aligns with the client's objectives and
brand identity.
Key Responsibilities
● Own end-to-end client communication and build strong client relationships.
● Understand each brand's positioning, objectives, tone of voice, and overall brand world to
ensure consistency across all deliverables.
● Translate client briefs into clear internal briefs for strategy, creative, content, and design teams.
● Plan, allocate, and manage tasks across cross-functional team members.
● Track project timelines, dependencies, and deliverables to ensure timely execution.
● Maintain accurate documentation including meeting notes, MOMs, project trackers, status
reports, feedback logs, and approvals.
● Coordinate with internal stakeholders to resolve bottlenecks and ensure smooth workflow.
● Review deliverables before client submission to ensure they meet quality standards and align
with the approved brief.
● Proactively identify risks, communicate delays, and recommend solutions.
● Ensure all projects are executed within agreed timelines and scope.
Key Skills Communication
● Excellent verbal and written communication skills.
● Ability to present ideas and manage client conversations confidently.
● Strong stakeholder management and interpersonal skills
Documentation
● Strong attention to detail.
● Ability to maintain project documentation, trackers, meeting notes, timelines, and reports.
● Organized approach to record keeping and follow-ups.
Task Management
● Experience managing multiple projects simultaneously.
● Ability to prioritize work across creative, strategy, content, and production teams.
● Strong ownership of timelines, resource coordination, and execution.
Brand Understanding
● Ability to understand and interpret a brand's positioning, audience, tone of voice, and visual
identity.
● Ensure all communication and deliverables remain consistent with the brand world.
● Ability to evaluate creative work against brand objectives.
Preferred Qualifications
● 4-6 years of experience in account management, brand management, or client servicing within a
creative, digital, or advertising agency.
● Experience working with cross-functional creative teams.
● Strong organizational and problem-solving skills.
● Familiarity with project management tools/ ai/ excel.
What Success Looks Like
● Strong and trusted client relationships.
● Consistently on-time project delivery.
● Well-managed internal workflows with minimal escalations.
● High-quality documentation and reporting.
● Creative output that accurately reflects the client's brand world.
● Efficient coordination across multiple teams and stakeholders
Click on Apply to know more.