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Job Description – Account HeadPosition
Account Head
About the Role
The Account Head will lead client relationships, drive strategic thinking, oversee project delivery, and identify business growth opportunities. This role requires a strong understanding of brand experiences, integrated marketing, and project execution while managing a high-performing client servicing team.
Key ResponsibilitiesClient Leadership
- Build and nurture long-term relationships with key clients.
- Act as the primary strategic advisor for assigned accounts.
- Understand client objectives and translate them into impactful solutions.
- Lead presentations, reviews, and business discussions.
Strategy & Brand Solutions
- Collaborate with strategy and creative teams to develop innovative concepts.
- Identify opportunities to enhance campaigns and brand experiences.
- Ensure every proposal aligns with client objectives and commercial goals.
Business Development
- Grow existing accounts through upselling and cross-selling.
- Identify new business opportunities within existing and prospective clients.
- Prepare proposals, pitch presentations, and commercial recommendations.
- Contribute to achieving annual revenue targets.
Team Leadership
- Lead, mentor, and develop the client servicing team.
- Allocate resources across projects and ensure smooth collaboration with creative, production, and operations teams.
- Conduct regular performance reviews and support team growth.
Project Management
- Oversee multiple projects from briefing to execution.
- Ensure timelines, budgets, quality standards, and profitability are maintained.
- Proactively manage risks and resolve client or project challenges.
Financial Management
- Own account profitability and project commercials.
- Monitor budgets, estimates, invoicing, and payment collections.
- Ensure projects deliver healthy margins while meeting client expectations.
Cross-Functional Collaboration
- Work closely with creative, design, production, operations, finance, and vendor partners.
- Ensure seamless communication and execution across departments.
Desired Skills & Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 8–12 years of experience in client servicing, brand experiences, advertising, events, or integrated marketing.
- Proven experience managing large client portfolios and leading teams.
- Strong presentation, negotiation, and communication skills.
- Excellent commercial acumen and project management capabilities.
- Ability to manage multiple stakeholders and fast-paced projects.
- Proficiency in PowerPoint, Excel, CRM, and project management tools.
Preferred Experience
- Experience in experiential marketing, events, luxury, lifestyle, fashion, beauty, retail, or FMCG brands.
- Strong network within the marketing and brand ecosystem.
- Experience handling large-scale integrated campaigns and launch events.
Key Competencies
- Client Relationship Management
- Strategic Thinking
- Leadership & Team Management
- Business Development
- Commercial & Financial Acumen
- Presentation & Storytelling
- Project Planning & Execution
- Stakeholder Management
- Problem Solving
- Attention to Detail
- Time & Resource Management
Success Measures
- Client satisfaction and retention
- Revenue growth across existing accounts
- New business conversion
- Project profitability
- On-time, high-quality project delivery
- Team performance and development
- Cross-functional collaboration and operational excellence
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