The Job Shop - India
Website:
jobshopindia.com
Job details:
Job Description – Client Servicing Lead
Location: Chennai
Experience: 10+ Years
Salary: ₹22–25 LPA
About the Role
We are looking for an experienced and strategic Client Servicing Lead to drive client partnerships, business growth, and integrated campaign delivery. The ideal candidate should have a strong background in advertising agencies, exceptional stakeholder management skills, and the ability to lead high-performing client servicing teams while collaborating closely with creative, strategy, media, and production functions.
Key Responsibilities
- Lead and manage key client relationships, acting as the primary point of contact for strategic business discussions.
- Understand clients' business objectives and translate them into effective communication and marketing solutions.
- Develop long-term client partnerships, ensuring high levels of client satisfaction and retention.
- Identify opportunities for business growth, cross-selling, and upselling agency services.
- Lead integrated campaigns from briefing to execution, ensuring timely delivery within scope and budget.
- Collaborate with Creative, Strategy, Media, Digital, Production, and Finance teams to deliver high-quality work.
- Provide strategic direction during client presentations, campaign planning, and annual business reviews.
- Monitor project timelines, budgets, profitability, and resource allocation.
- Mentor, coach, and manage the client servicing team, fostering a collaborative and performance-driven culture.
- Resolve client concerns proactively while maintaining strong professional relationships.
- Stay updated on market trends, consumer insights, and the competitive landscape to provide strategic recommendations.
Desired Candidate Profile
- Bachelor's degree in Marketing, Mass Communication, Business, or a related field. An MBA is preferred.
- 10+ years of experience in client servicing/account management within an advertising or integrated communications agency.
- Proven experience handling large national or regional brands across integrated marketing campaigns.
- Strong understanding of branding, digital marketing, social media, content, media, and campaign execution.
- Demonstrated ability to manage multiple clients and cross-functional teams simultaneously.
- Excellent presentation, negotiation, communication, and stakeholder management skills.
- Strong commercial acumen with experience managing budgets and driving revenue growth.
- Ability to work in a fast-paced agency environment with strong problem-solving and decision-making skills.
What We Offer
- Opportunity to work with leading brands across diverse sectors.
- Collaborative and dynamic agency environment.
- High ownership and leadership responsibilities.
- Competitive compensation package of ₹22–25 LPA.
- Career growth with exposure to integrated marketing and strategic business development.
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