VIVA USA Inc.
Website:
viva-it.com
Job details:
Position – Account Coordinator
Experience - 3 to 7yrs
Shift Timing – US Shift
Roles and Responsibilities:
Consultants Related (Daily)
- Manage Candidate Interviews
- Scheduling with client and candidate
- Updating VMS and RMS
- Ensuring candidate is informed prior to interview
- Interview Preps/Debriefs
- Manage Candidate Placement
- Negotiate with offer decline candidates
- Update RMS with placement details
- Manage Candidate Onboarding and Start
- Complete Project Orientation
- Ensuring onboarding & i9 completion
- Attending HR onboarding calls
- Sending contact details to billing consultants on/after start
- Training consultants on Timesheet process (Entering OT hours in VMS etc.)
- Manage Candidate on project
- Pay increase requests and updates in RMS
- Project extension acceptance and updates in RMS
- Handling billing consultant issues
- Calling billing consultants (monthly)
Account Related (tasks completed as and when needed)
- Time sheet approvals
- Check client chat messages and take prompt action
- For certain low volume accounts - will be sole Point of Contact - will be handling full lifecycle of client.
- Responding to escalated issues from MSP
Click on Apply to know more.
