Chief Of Staff

Facilitated expectation alignment for 1000+ students, addressing mismatched goals and enhancing curriculum engagement. Designed a 4-month soft skills curriculum, establishing a department and creating a self-paced course on our portal to improve essential skills by 130%. Transformed customer support team, boosting CSAT to 4.5/5 by refining KPIs, implementing targeted training, and leveraging personalized communication strategies. Created a WhatsApp chatbot, reducing chat flow by 75%. Redesigned communication strategy to address student engagement challenges, boosting brand alignment by 170%. Transformed bootcamp format to bi-monthly, boosting student engagement by 150% and addressing retention challenges through a learner-centric approach. Revitalized daily demo sessions, increasing attendance from 4% to 21%, session bookings from 7% to 30%, and sales conversion from 1% to 5%. Conducted in-depth customer interviews to identify key pain points and unmet needs, driving a 350% increase in client happiness and informing product roadmap strategy. Launched pre-sales team experiment to improve lead qualification, yielding 25% qualified leads. Developed 50+ college partnerships through offline engagements and strategic placement services, expanding outreach to 20,000 students. Spearheaded the operations of a new vertical, achieving 60% MoM acquisition growth, 46% MoM revenue growth, and an 80% reduction in Customer Acquisition Cost (CAC) within six months.