About the role
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Performing initial triage of an issue and relaying the end-user experience to various partnering technical teams.
Creation of a dedicated Slack and Zoom channel for technical collaboration for Disney Experiences (DX) specific Incidents.
Update TechStatus and send regular email communications during high priority & major incidents to both business and technical stakeholders.
Responsible for engaging appropriate technical teams, leadership, and management using a web-based tool.
Creation of a Problem Record once a high priority or major incident is Resolved.
Gather information for executive summary emails.
Launch readiness and support.
Change management support.
Basic Qualifications:
1+ year of work experience IT Support Center or Operations Center
Demonstrated experience with providing technical solutions to provide faster system recovery during outage and impairments
Demonstrated experience with service and event management tools
Experience in creating technical support documentation
Document and maintain common symptoms, recovery steps and standard application activities in knowledge base
Identify and escalate potential business impacting issues following documented work instructions
Execute requested support resources from additional teams following documented procedures during conference calls for significant IT incidents
Execute connectivity and functionality test for critical business applications and services
Strong verbal and written communication skills
High School Diploma or GED
Preferred Qualifications:
Bachelor's or Associate Degree
