Customer Service New Associate

The candidate will join the Customer Support vertical, where they will manage and resolve customer queries, handle escalations and complaints, and ensure timely resolutions within SLAs. This role, aligned with the Service Desk Voice Support team, involves daily operations and maintaining service levels while addressing disputes. Responsibilities include reviewing, diagnosing, and troubleshooting customer incidents, and managing unplanned service interruptions to restore normal operations promptly. Strong communication skills and an understanding of customer service best practices are essential.

Accenture India offers diverse career opportunities in strategy, consulting, technology, operations, and digital engineering.