Application Tech Support Practitioner

We are looking for an Application Tech Support Practitioner to provide voice-based service desk support and manage service desk operations. The role involves client interfacing, issue resolution, and ensuring top-tier system performance. Candidates should have a strong understanding of IT operations and a passion for delivering excellent client service in a dynamic environment. Roles and Responsibilities: Provide service desk voice support and engage with clients to understand and resolve issues Manage daily service desk operations to ensure high system performance and availability Utilize problem-solving skills and product knowledge to identify and implement effective solutions Maintain strong and professional communication with clients, ensuring ongoing satisfaction Interpret technical issues and propose resolutions based on service desk best practices Work within a ticketing system to track, document, and resolve incidents and requests Support IT operations functions including incident, problem, and change management Professional and Technical Skills: Must have experience in service desk voice support and service desk management Knowledge of ITIL framework and best practices (good to have) Familiarity with ticketing systems such as ServiceNow or Remedy Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced support environment Basic understanding of cloud technologies (good to have)

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