Academic counsellor- OnlineManav Rachna Educational Institutionsfull-timeRequired skillscomplianceCRMdatabaseAbout the role Website: manavrachna.edu.in Job details: Key Responsibilities:Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concernsProblem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings. Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.