UNext Learning
Website:
u-next.com
Job details:
Company Description
UNext is dedicated to making higher education more affordable and accessible through its full-stack tech platform for universities and colleges. The platform facilitates online courses and degree programs aimed at reskilling, upskilling, and workforce development. UNext focuses on empowering learners to advance their careers while helping universities achieve meaningful outcomes. By eliminating barriers of cost and location, UNext strives to be a lifelong learning partner for its global community of learners.
Role Description
This is a full-time on-site role for Academic Advisors, based in Bengaluru South. The primary responsibilities include providing guidance to students on their academic and career paths, conducting counseling sessions to assess and encourage educational and professional growth, and assisting learners in navigating their educational journey. Academic Advisors will collaborate closely with students, educators, and internal teams to ensure optimal learning outcomes and holistic student development.
• To be the first level - point of university contact for the student.
• To act as an interface between the Student and the University departments.
• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester – subject related queries.
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs queries and respond to their emails.
• To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
• To create and follow processes and recommend process improvements
• To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.
• To achieve high re-registration of students to next semester and high program completion rate.
• To provide a precise and concise information through effective communication technique
• To adapt and handle changing situations and environments efficiently
• To use effective data points and interpersonal skills to resolve conflict situations
• Refrain students from the last-minute submission of IAs, Project Synopsis and Project report
Qualifications
- Expertise in Student Counseling and Academic Advising
- Strong Communication and interpersonal skills
- Experience in Career Counseling and guidance
- Knowledge or experience in the field of Education
- Ability to empathize with students and offer personalized advice
- Bachelor's degree in Education, Counseling, or a related field
- Familiarity with online learning platforms or educational technologies is a plus
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