Al-Fahad
Website:
alfahad.in
Job details:
Company Description
UNext is a cutting-edge online learning company that focuses on the ecosystem of higher education. By utilising technology, UNext seeks to improve access, raise affordability, offer high-quality material and pedagogy, and improve outcomes for the student/learner community in the higher education sector. The first ed-tech business in India, UNext offers complete online learning and evaluation solutions. UNext provides the framework for online courses, digital and online examinations, and student engagement tools with its best-in-class content and technology stack.
REQUIREMENTS
- Minimum 6 months experience in Student/Education/Career/Academic Counselling or Training or Post-sales roles.
- Fluency in English and Hindi mandatory
- Any completed Bachelors Degree Certificate
- Able to Join Immediately
PACKAGE: Anywhere from 30k to 40k per month in hand plus incentives.
BASIC FUNCTION
To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.
KEY ACTIVITIES & RESPONSIBILITIES
• To be the first level - point of university contact for the student.
• To act as an interface between the Student and the University departments. To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester – subject related queries.
• To nurture students in completing their academic requirements in a timely manner. To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs queries and respond to their emails.
• To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
Skill & Knowledge:
• Good knowledge of a University Academic Processes
• Interpersonal and organizational skills
• Knowledge of ticketing system & any CRM
Location: MG Road, Bangalore.
Click on Apply to know more.