Team Lead, Technical Services

The Technical Services Team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create a positive client experience when integrating with Absorb's LMS. I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on! Wyatt Hook Senior Manager, Technical Services Are you a collaborative, forward-thinking leader with a knack for problem-solving and empowering others to excel? Join Absorb as the Team Lead, Technical Services, and play a key role in shaping outstanding client experiences through seamless technical project delivery. You'll lead a team of Technical Service Specialists, drive continuous improvement, and partner cross-functionally to ensure scalable, high-impact integration solutions in a dynamic SaaS environment. What You'll Do: Lead and develop a team of 8–10 Technical Services Specialists, ensuring successful delivery of complex client projects. Oversee project execution, performance metrics, workload allocation, and team coaching. Act as a key escalation point and trusted advisor for strategic client accounts. Collaborate with internal teams (Sales, Product, Development, Client Success) to resolve integration challenges and improve processes. Drive operational improvements, contribute to tool development, and lead internal initiatives that enhance the onboarding and integration experience. Produce and present team performance reports and strategic recommendations to leadership. What You'll Bring: 3+ years of leadership experience, preferably within SaaS or technology implementation. Strong technical and analytical skills with experience managing integration or data-focused projects. Proven ability to lead teams, foster collaboration, and deliver exceptional client outcomes. Knowledge of Agile methodologies and tools like Power BI or other data analytics platforms. Excellent communication, stakeholder management, and project delivery skills. Bachelor's degree or equivalent experience in a related field is preferred, but not required. Technologies we use: Absorb LMS, Salesforce, Zendesk, JIRA, Windows, Microsoft Office

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: We achieve exceptional results by genuinely caring about each other and the work we do We're united, and we grow through our commitment to elevating continual learning!