SUMMARY:
The Account Executive serves as the key point of contact for retaining and incrementally expanding existing customer relationships. The Account Executive works directly with the clinical outcomes team to strengthen market share through retention and expansion of clients and their associated book of business. The Account Executive is responsible for assessing existing customer relationships and creating strategic partnerships with customer stakeholders to secure contracts and renewals supporting our business. The Account Executive is responsible for effective communication, delivering a superior experience to health system customers as part of a mission driven organization.
Any salary range listed for this role represents an estimated base salary only and does not include bonuses, incentives, or other forms of additional compensation.
ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Serve as the central intake for clients, preparing and delivering customer success and/or product information requests by leveraging ABOUT branded collateral.
- In collaboration with the client outcomes team, develop strategic direction for customers which may include the coordination of client assessments, maturity maps and business reviews materials and presentations.
- Own, drive and manage the renewal and contract expansion process.
- Perform account maintenance by working across the organization to resolve customer concerns, account issues, and escalated support inquiries.
- Creation meaningful meeting materials and contribute to all customer interactions, virtually and onsite.
- Collaborate cross functionally with internal teams and external stakeholders to execute against customer goals and strategic plans.
- Expands customer relationships deep and wide across the hospital executive leadership team.
- Utilizes market and competitive intelligence data to effectively segment customer opportunities; engages new and existing customers with a clear and compelling value proposition.
- Responsible for understanding and articulating the voice of the customer, ensuring all goals and objectives outlined for the partnership are met and escalates customer concerns appropriately
- Responsible for customer communication including Business Review development and presentation.
- Responsible for identifying client risk, developing risk mitigation plans, and ensures risk mitigation plan is carried out.
- Probes new and existing customers to understand their short and long-term goals, presents customized customer solutions tailored to meet the goals of the customer and leads deal to closure.
- Performs other duties as assigned for clients or manager.
- Travel may vary throughout the year, up to 35% annually, with some busier periods and others with little to no travel.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience:
Need to Have:
- Bachelor’s degree in healthcare, business, marketing or equivalent.
- 5+ years’ of account management and/or sales support experience in the healthcare industry.
- Working knowledge of SAAS offerings, services and products within healthcare.
Nice to Have:
- Prior experience working in a private equity-funded organization.
- Healthcare technology experience.
- Prior experience working with a variety of EHRs.
- Prior working knowledge of Salesforce.
Required Knowledge and Skills
Required Knowledge:
- Complex principles, practices, and administrative techniques within health care operations.
- Advanced understanding of the administration and oversight of health care programs, policies and procedures.
- Account and customer management principles and practices.
- Methods and approaches to analyze and improve health care operations.
- Advanced understanding of applicable health care laws, codes and regulations.
- Computer applications and systems related to the work.
- Principles and practices to serving as an effective project team member.
- Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
- Correct business English, including spelling, grammar and punctuation.
Required Skills:
- Overseeing and administering account plans.
- Communicating effectively with a variety of audiences; conveying excitement over the outcomes ABOUT delivers, keeping all stakeholders informed on all important issues.
- Strong business acumen.
- Analyzing health care operations from various perspectives and settings.
- Facilitating communications and resources to resolve customer needs.
- Delivering on customer needs, objectives, questions and concerns.
- Serving as a team member and the development and management of projects.
- Operating in a both a team and individual contributor environment.
- Interpreting, applying and explaining applicable laws, codes and regulations.
- Using initiative and independent judgment within established department guidelines.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
- Establishing and maintaining effective working relationships with a variety of individuals.
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.
Travel as needed to support company and customer initiatives. Work on Site at our St Paul office may be required and ABOUT reserves the right to change the location of the role at any time.
This role may involve work on federal government contracts that require additional federal background investigations, training, and federal badging. As such, you may be required to submit personal information to the government and be fingerprinted and photographed at your local Department of Veteran Affairs Medical Center.
ABOUT Healthcare is also an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
ABOUT Healthcare offers AI-enabled solutions to optimize patient throughput across the acute care journey from admission, through progression to discharge, aligning care transitions with clinical needs to improve patient flow and discharge efficiency with best practice workflows and actionable insights.