ABODE COMMUNITIES is a regional non-profit real estate development and property management firm. Abode Communities Property Management manages 80+ multifamily residential communities serving some 10,500+ low-income people throughout California. The organization, with a 98% portfolio-wide occupancy rate, offers a full range of professional services to ensure our residential portfolios, and housing portfolios of similar community development organizations, remain physically solvent and in compliance with regulatory requirements.
We are looking for a RESIDENT SERVICES COORDINATOR (RSC) who, under the supervision of the SVP of Resident Services and/or the Resident Services Program Supervisor, will coordinate and oversee community development activities under the Beyond Homes key initiatives: Adult Capacity Building, Housing Retention, Healthy Living, Green Living, Community Engagement, and light case management services to residents as needed at affordable housing developments located in Los Angeles County. The Beyond Homes Resident Services program serves various populations including Seniors, TAY, Families, Survivors of Domestic Violence, Formerly Homeless, and individuals with disabilities.
The RSC will ensure ongoing access to resources for residents, intervene when individuals are at risk of losing their housing, and provide avenues to social service agencies. The RSC works to engage residents with each other and their greater communities, promoting wellness and reducing isolation with the goal to increase stability, independence and to promote aging in place for senior citizens. At family sites, the RSC is responsible for oversight of youth programs including out-of-school time programs that focus on social and emotional learning (SEL). The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and ResidentConnect database. At senior sites, the RSC is responsible for oversight of programs designed to reduce isolation and focus on aging in place. Any RSC working with special needs residents or formerly homeless population is required to work in collaboration with service providers to ensure best practices in permanent supportive housing are offered. Specialized training will be provided.
KEY FUNCTIONS AND RESPONSIBILITIES
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This position will be working primarily in light case management, and in service coordination with Abode's local Partners and working with our on-site Beyond Homes services program.
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Working with People: Demonstrates an interest in and understanding of others, adapts to the team and builds team spirit, recognizes and rewards the contribution of others, listens, consults others and communicates proactively, supports and cares for others, and develops and openly communicates self-insight.
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Presenting and Communicating Information: Speaks clearly and fluently, expressing opinions, information, and key points of an argument, develops presentations and undertakes public speaking with skill, confidence, and quickly responds to audience reactions and feedback.
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Planning and Organizing: Sets clearly defined objectives, plans activities and projects in advance and takes account of changing circumstances, manages time effectively and identifies and organizes resources needed to accomplish tasks, and monitors performance against deadlines and milestones.
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Adapting and Responding to Change: Adapts to changing circumstances, accepts new ideas and change initiatives, adapts interpersonal style to suit different people or situations, shows respect and sensitivity towards differences, deals with ambiguity, and making positive use of the opportunities it presents.
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Analyzing: Analyzes numerical data, verbal data and all other sources of information, breaks information into component parts, patterns and relationships, probes for further information or greater understanding of a problem, makes rational judgements from the available information and analysis, produces workable solutions to a range of problems, and demonstrates an understanding of how one issue may be a part of a much larger system.