Customer Support Agent

Shape the future of telematics—one great customer experience at a time.

As a Customer Support Agent at ABAX, you’ll be the voice of our brand and the first point of contact for our customers. With a problem-solving mindset and a passion for helping people, you’ll turn challenges into solutions and ensure every customer interaction is smooth, informative, and supportive.

This is your chance to play a vital role in shaping how our users experience ABAX, while working in a collaborative, forward-thinking environment.

What You'll Be Doing

• Managing a high volume of incoming calls, emails, and web/chat inquiries with professionalism and a customer-first mindset.
• Providing effective solutions to technical issues, system questions, taxation inquiries, and data privacy concerns.
• Ensuring all customer interactions are logged and followed up in our systems accurately and promptly.
• Collaborating with internal departments to resolve complex cases and ensure customer satisfaction.
• Contributing to team initiatives, customer training, and support events, while proactively spotting upsell opportunities or leads.

What Makes You a Great Fit

• Previous experience in a customer-facing or technical support role, ideally in a fast-paced environment.
• Strong problem-solving skills and an interest in technology and digital systems.
• Ability to prioritize tasks, multitask between live interactions and ongoing cases, and remain calm under pressure.
• A proactive, customer-centric approach with a passion for going the extra mile.

The ABAX Way

At ABAX, our values guide how we work:

• Innovative – We stay curious and open to new solutions.
• Enthusiastic – We bring positive energy to everything we do.
• Sustainable – We care about people and long-term impact.
• Customer-Centric – We always put the customer first.

Other Details

• Start date: As soon as possible
• Location: Stockholm, Sweden
• Work extent: Full-time
• Language: Fluency in Swedish & cEnglish (written and spoken) and good understanding of Norwegian (written and spoken)
• Remote Status: On-site

Background Check and Reference Verification:

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

About ABAX

ABAX is a leading European telematics IoT platform offering connected mobility solutions for vehicle tracking, tool tracking, and equipment control. Our mission is to deliver mobility data insights that empowers people to do more with less.

With over 500,000 tracked assets and 40,000 customers, ABAX delivers reliable and powerful solutions for businesses relying on physical operations. Our advanced platform transforms customer needs into actionable insights and automated reporting, driving efficiency and operational excellence.

We operate across Europe, with over 350 employees working from our facilities in Norway, Sweden, Denmark, Finland, the Netherlands, Belgium, Poland, and the UK. Our Head Office is in Larvik, Norway.