Member Relations Representative, Automotive

AAA Oregon/Idaho is looking for a Member Relations Representative to join our Automotive Services team in Southeast Portland!

The Automotive Services Member Relations Representative is responsible for the administrative support and coordination of daily automotive operations while providing clerical and administrative support for the Club to achieve its goals. This position provides contracted Emergency Road Service support in addition to member relations support for member service requests. The role is responsible for investigating member concerns, record keeping, and providing reporting and administrative support to the Automotive Services team.

Desired Skills

• Some college education highly preferred.
• Salesforce experience a plus.
• Customer service and administrative experience required.
• Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to take initiative and address multiple demands and competing priorities in a changing environment.
• Ability to communicate clearly and professionally both verbally and in writing.
• Ability to solve problems by assessing relevant information, drawing on past experiences and applying critical thinking to develop an appropriate solution. 
• Able to make timely and sound decisions independently, understanding the impact and implications and providing feedback on outcomes.
• Ability to work as part of a team, collaborating with colleagues, motivating others to action, establishing rapport and gaining the trust of others.
• Basic computer literacy required. 
• General geographical knowledge of Oregon and Idaho State and its road systems.
• Bilingual fluency of Spanish/English language is very helpful in this role.  

Hours:  Monday – Friday, 8:00am-5:00pm. Based out of our Fleet location in Southeast Portland, OR.

For full details on the duties and requirements, see the attached job description.

We offer competitive pay and time off programs, health, dental, disability/life insurance, up to 9% 401(k) total employer contribution, AAA membership, and more. Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment. 

At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.