Luxury Travel Reservations Consultant

A highly regarded luxury travel company, specializing in bespoke itineraries to high-end destinations such as the Indian Ocean and Caribbean, is currently seeking an experienced Luxury Travel Reservations Consultant to join their expanding team. This is an exciting opportunity for an individual with a proven background in selling luxury destinations, particularly the Indian Ocean and Caribbean regions. Key Responsibilities: Respond to client inquiries promptly via phone and email, providing information about availability, rates, and booking policies. Offer expert recommendations and guidance to clients throughout the reservation process to ensure they make informed decisions. Input reservation details into the booking system with precision, ensuring accuracy and completeness of all required information. Identify upselling opportunities by offering additional services like room upgrades, packages, and amenities to enhance the guest experience and boost revenue. Accommodate guest preferences, special requests, and requirements, such as room selections, dietary restrictions, and special occasions, ensuring all are met with attention to detail. Provide in-depth information about properties, local attractions, and facilities, assisting guests in planning their stay to ensure maximum satisfaction. Assist clients with modifying or canceling reservations, following company policies and procedures for adjustments. Resolve any reservation-related guest concerns or complaints efficiently, aiming for swift and professional resolutions. Maintain accurate and detailed records of reservations, inquiries, and guest interactions, ensuring all information is confidential and up-to-date. Collaborate closely with sales, operations, and other departments to ensure smooth coordination and excellent service delivery. Upsell relevant services, such as tours, travel insurance, or upgraded accommodations, to increase booking revenue and enhance guest experiences. Support generating new leads and follow up with key accounts to drive booking numbers and overall revenue growth.