Manual testing - Siebel CRM_Manager_Pune

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. About _VOIS In 2009, _VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. About _VOIS India _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. Skills Support in developing test plans, strategy,guidlines aligning to the project or program goals. * Strong work experience in Agile methodology(Scrum,Kanban) & STLC models. * Strong in query resolution and follow up to close the action items. * Maintain Knowledge management and retention plans on time. Strong Delivery experience in Manual(telco) and Automation area * Maintain all transition related documets in all the areas such as Access roles, Citrix/VDI details, Knowledge portals, QoS KPIs. etc * Resource planning with back up details ready always. * Strong in usage of tools such as Jira/Xray/Confluence. etc * API Testing tools understanding. Postman/Soap UI * Communicate effectively with developers, stakeholders, and other team members. * Strong Telecom Domain Knowledge in OSS BSS areas. Such as Mobile and Fixed line technologies,terminologies and E2E telecom journey flow understanding. SIEBEL CRM preferably. * Management weekly/monthly reports. * Effectively implement best practices and retrospective sessions.. * Guide the juniors and mentor them. * Strong verbal and communication skills. * Good at stakeholder management, Goveranace the team * ISTQB certification,SAFe Certification (Good to have)

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. _VOIS started operating in India in 2009 and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services.