Technical Support Specialist

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved Analyse data using SQL / spreadsheets, and ad hoc analysis Identify alternate solutions when necessary and communicate them to customers Maintain a detailed understanding of product architecture, technical components and application functionality Assist in creating training materials pertaining to product troubleshooting and usage Set up and document troubleshooting procedures for new product features Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience 3-6years customer support experience for software applications 3+ Years Knowledge of and experience with SQL Experience with MAP and CRM-Salesforce Strong (verbal and written) communication skills with an ability to build relationships Experience describing technical concepts to a non-technical audience Ability to function and thrive in a team environment with an appreciation of aggressive goals Ability to work independently Effective prioritizations and multitasking Experience working with Google Analytics a plus Experience/knowledge of Salesforce integrations a plus Experience in a SaaS environment is a plus Experience with ticketing systems Zendesk and JIRA a plus