Salesforce & Certinia Admin

Overview of Role We are seeking a highly motivated and experienced Salesforce & Certinia Administrator to play a critical role in supporting our sales team, managing our Salesforce platform, and optimising our use of Certinia for project management. This role blends technical administration with analytical reporting, requiring a strong understanding of Salesforce development and the ability to create impactful reports and dashboards. Role and Responsibilities: Salesforce & Certinia Administration: Manage user provisioning and de-provisioning of licenses. Provide front-line technical support for Salesforce and Certinia issues (break-fix). Perform configuration modifications as needed (Page layouts, validation rules, roles, profiles, groups, queues, escalation rules, email templates, etc..) Maintain security settings and user roles. Handle basic development tasks to reduce reliance on third-party consultants. Reporting & Analytics: Develop and maintain a suite of reports and dashboards for sales performance, forecasting, and pipeline management. Provide ad hoc reports and analysis for sales leadership and executives. Extract data from Certinia to track project hours, bill rates, and other key metrics. Support delivery managers with creation of billing events and reporting. Project Management Support (Certinia): Maintain project data accuracy and integrity. Assist with project setup, resource allocation, and tracking. Generate project-related reports for stakeholders. Help streamline Certinia processes and workflows. Qualifications & Experience: Salesforce Administrator certification and 4+ years’ experience as a Salesforce Admin Strong Salesforce development skills: Flows, Process Builder, Apex (preferred but not required). Experience with Certinia (FinancialForce PSA). Proven ability to create complex reports and dashboards in Salesforce. Excellent communication and problem-solving skills. Salesforce Administrator Certification (preferred). Experience with Salesforce CPQ (Configure, Price, Quote). Understanding of sales operations and processes. Data analysis and visualisation skills.

66degrees is a leading consulting and professional services company specialising in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.