Qualification:
● 3+ years of experience running global technical teams that interface with enterprise customers.
● 7+ years of experience in cloud engineering roles, with a strong familiarity with what it takes to build and maintain high-performing, production cloud environments.
● Experience owning multiple clients’ cloud environments in parallel.
● Proven experience in building and running enterprise-level managed services teams.
● Proven leadership abilities and a passion for developing high-performing teams.
● Strong experience defining and achieving KPIs and operational processes in a reactive support context.
● Proven customer-facing experience or abilities.
● Excellent relationship-building and communication skills with the ability to influence stakeholders at all levels.
● Strategic thinking and problem-solving abilities.
● Cloud certifications from GCP, AWS, and Azure are strongly preferred.
● Google Cloud experience is strongly preferred.
● A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience is required, and a Master's in Computer Science is preferred.What would you do here:
● Operate, develop, and scale a global technical team spanning AI, data, cloud, BI, and other skillsets.
● Ensure near-perfect uptime and performance for dozens of mission-critical cloud environments for a variety of clients.
● Define, document, and implement processes and best practices that drive best-of-breed services for our clients.
● Maintain key customer relationships, presales functions, escalations, and other customer-facing responsibilities.
● Manage shift schedules, on-call coverage, and capacity planning processes.
● Help develop, expand, and iterate on new service offerings.
● Work cross-functionally to maintain critical MSP, ISO, and SOC2 certifications.