5 Star Hotel - General Manager

B2N Management Consulting Pvt. Ltd.

Website: b2nconsulting.com
Job details:

As General Manager, you will serve as the visionary leader and ultimate steward of our luxury hotel, embodying care, authenticity, and intuitive service that define the luxury experience. You will be fully accountable for the hotel's overall performance — delivering world-class guest satisfaction, achieving superior financial results, maintaining brand and gold standards, fostering a high-engagement culture, and driving sustainable growth in a competitive luxury market.

You will inspire the team to create meaningful, memorable moments for guests while ensuring operational excellence, profitability, and long-term asset value.

Key Responsibilities

• Oversee all hotel operations across Rooms, Food & Beverage, Spa/Wellness, Events, Sales & Marketing, Finance, Human Resources, Engineering, and Security to ensure seamless, flawless execution
• Champion and personally embody authentic hospitality — regularly engaging with guests (VIPs, repeat visitors, influencers) to build loyalty and gather qualitative feedback
• Drive consistent achievement of top-tier guest satisfaction metrics (e.g., Forbes Travel Guide scores, NPS, guest comment trends, TripAdvisor/OTA rankings)
• Develop and execute annual business plans, budgets, capital expenditure programs, and revenue strategies in partnership with Revenue Management, Sales, and ownership
• Maximize profitability through revenue optimization (ADR, RevPAR, ancillary spend), cost control, market positioning, and innovative F&B/Event concepts
• Ensure strict compliance with brand standards, statutory regulations, health & safety, sustainability initiatives, and crisis management protocols
• Act as principal ambassador for the property — hosting high-profile events, conducting press interviews, and building strategic relationships

Qualifications & Experience

• 15+ years of progressive leadership experience in luxury five-star hotels or ultra-premium resorts
• Minimum 5 years as General Manager or Resident Manager / Hotel Manager in a comparable luxury property (200+ rooms preferred)
• Proven track record of delivering Forbes Five-Star, AAA Five Diamond, or equivalent ratings and consistently high guest satisfaction scores
• Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's or advanced certifications such as CHA preferred)
• Exceptional command of English (written & spoken); fluency in Malayalam

This position demands total commitment, frequent visibility (including evenings/weekends), and relocation flexibility for career progression.

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