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Transformation & Improvement Specialist (AI & Process Optimization), Call Center Operations

Salary

₹18 - 30 LPA

Min Experience

5 years

Location

India-Remote

JobType

full-time

About the job

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About the role

At 411 Locals, we are looking for a highly skilled Transformation & Improvement Specialist to lead our call center operations. In this role, you will be responsible for driving process optimization and implementing cutting-edge AI solutions to enhance the efficiency and productivity of our call center. You will work closely with cross-functional teams to identify areas for improvement, design and implement solutions, and measure the impact of your initiatives. Key Responsibilities: - Analyze current call center processes and identify opportunities for optimization - Develop and implement AI-powered solutions to automate and streamline call center operations - Collaborate with the technology team to integrate new tools and technologies that improve agent performance and customer experience - Monitor and analyze key performance metrics to track the effectiveness of your initiatives - Train and coach call center agents on new processes and tools - Collaborate with the management team to develop and execute strategic initiatives that drive continuous improvement Requirements: - Minimum 5 years of experience in a call center operations or process improvement role - Strong expertise in AI and machine learning technologies, with the ability to design and implement custom solutions - Proven track record of driving process optimization and improving operational efficiency - Excellent problem-solving and analytical skills, with the ability to use data to inform decision-making - Effective communication and interpersonal skills, with the ability to work cross-functionally - Passion for continuous improvement and a commitment to delivering exceptional results

About the company

At 411 Locals, we are a global digital marketing agency that helps businesses thrive in the digital landscape. We offer a wide range of services, including paid media, search engine optimization, social media marketing, and website development. Our team of talented professionals is dedicated to delivering exceptional results for our clients.

Skills

AI
process optimization
call center operations
process improvement
data analysis
problem-solving
cross-functional collaboration