HVAC Service Manager

About the role

The HVAC Service Manager is an operational supervisor who leads HVAC technicians that install, repair, service, and maintain Commercial and Multi-Family HVAC systems, building equipment systems for light/heavy commercial customers such as restaurants, hospitals, high rise residential and retail stores.

Essential Duties and Responsibilities

Team Leadership & Development:

• • Recruit, hire, train, and motivate field technicians, fostering a culture aligned with company values.
  • Provide ongoing mentorship, coaching, and technical support to technicians to enhance their skills and meet service demands.
  • Conduct regular performance appraisals, set clear improvement goals, and inspire technicians to achieve their professional objectives.
  • Identify training needs and facilitate the delivery of a regular training program, ensuring staff are proficient in the latest service techniques and safety procedures.
  • Foster a positive, high-energy, and collaborative work environment for the entire department.

Operational Management:

• • Collaborate routinely with dispatch to optimize scheduling based on skill level, efficiency, and training requirements.
  • Oversee the accuracy of work orders, invoices, and time reports, and support collections personnel to minimize accounts receivables.
  • Develop and monitor departmental goals and objectives to ensure profitability.
  • Manage the assigned service vehicle fleet, ensuring proper maintenance, adherence to company policy, and adequate inventory of parts and materials.
  • Communicate daily with dispatch, providing comprehensive project information, estimated completion times, labor hours, and material usage.

Quality Assurance & Compliance:

• • Review technicians' work, techniques, and safety adherence to ensure quality meets established standards, making recommendations for continuous improvement.
  • Ensure all employee safety training and compliance requirements are met.
  • Maintain communication regarding warranty issues, operational problems, and premature failures.

Customer & Stakeholder Relations:

• • Work directly with customers, vendors, and suppliers to ensure accurate communication of job or project management requirements.
  • Resolve complex customer and technician issues in the field, ensuring high levels of customer satisfaction.
  • Collaborate effectively with other departmental managers to achieve overall company and departmental goals.

Other duties as assigned to maintain efficient departmental operations.

Qualifications

• Minimum of 2 years of recent and successful HVAC service management experience.
• Advanced proficiency in the service, repair, and maintenance of HVAC systems and equipment (Required).
• Strong customer service and sales acumen.
• Excellent problem-solving and conflict resolution skills.
• Proven ability to generate ideas and implement processes that drive departmental growth and efficiency.
• Ability to interpret and apply information from technical documents, safety rules, operating instructions, and procedure manuals.
• Exceptional interpersonal skills with the ability to collaborate effectively with management, executive leadership, support staff, and technicians.
• Flexibility and willingness to work a non-standard schedule, including nights, weekends, and holidays, as necessary.
• Strong technical aptitude with in-depth knowledge of local codes and the ability to independently research solutions.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, and capable of managing multiple tasks and assignments simultaneously.
• Possess a strong personal drive for continuous improvement and a genuine desire to motivate and develop plumbing technicians.
• Valid driver's license with a clean driving record and successful background check required.

• 2-year technical training program or equivalent (preferred).
• Solid working knowledge of Google Suite and the ability to quickly learn and adapt to new software systems.

Language Skills

• Bilingual proficiency (e.g., Spanish/English) is a plus.

Physical Requirements

• Ability to lift up to 25 pounds.
• Ability to work in various environmental conditions typical of field operations.
• Meet similar physical demands as field personnel.