Human Resources Generalist

Description

Nature of Work:  The Human Resources Generalist serves as the primary HR partner for a designated geographic region, providing hands-on, day-to-day support to employees and managers. This role ensures consistent execution of HR processes, supports compliance and documentation accuracy, and reinforces a positive workplace culture.

The HR Generalist works closely with the Director of Human Resources and Payroll & Benefits Specialist to ensure alignment between field operations, HR strategy, and regulatory requirements, while maintaining strong visibility and responsiveness in assigned program areas.

Essential Functions: 

Regional HR Support & Employee Relations

• Serve as the primary HR contact for employees and managers within assigned region.
• Provide guidance on HR policies, procedures, and workplace expectations.
• Support resolution of employee concerns, documenting issues and escalating complex matters to the Director of HR.
• Coach supervisors on basic performance management, documentation, and communication practices.
• Identify trends or recurring issues and communicate to HR leadership.

 Recruitment & Onboarding

• Coordinate recruitment activities including posting, screening, and interview scheduling.
• Partner with hiring managers to ensure timely and effective hiring processes.
• Lead on-site onboarding and orientation experience, ensuring completion of all required documentation and training.
• Ensure new hires are successfully integrated into agency culture, expectations, and workflows.

 HR Compliance & Personnel Records

• Maintain accurate, complete, and audit-ready personnel files (electronic and/or physical).
• Ensure all required employment documentation is completed, verified, and properly stored.
• Conduct routine file audits and correct discrepancies proactively.
• Support compliance with federal, state (including Maine-specific), and agency requirements.
• Prepare documentation for audits, licensing reviews, and internal compliance checks.

 Coordination with Payroll, Benefits & Leave

• Partner with Payroll & Benefits Specialist to ensure timely and accurate processing of:
  • New hire data
  • Status changes
  • Separation documentation
• Assist employees with basic payroll and benefits questions and route complex issues appropriately.
• Support leave processes by:
  • Ensuring required documentation is submitted
  • Communicating updates between employees, managers, and Payroll & Benefits
  • Reinforce deadlines and expectations related to payroll, benefits, and leave.

 Training Reinforcement & Workforce Support

• Reinforce required trainings and track completion in collaboration with Training Department.
• Support managers in ensuring staff meet compliance and credentialing requirements.
• Assist with implementation of HR initiatives, policy rollouts, and organizational changes.

 Recruitment Marketing & Community Engagement

• Coordinate regional recruitment activities including job postings, hiring events, and outreach.
• Maintain relationships with local workforce partners, schools, and community organizations.
• Track recruitment activity and share insights with HR leadership. 

Collaboration & Coverage

• Provide cross-coverage for other HR Generalists during absences or high-demand periods.
• Participate in HR team meetings to ensure consistency in practices and communication.
• Support HR, Payroll, and Benefits projects as assigned.

 Agency Core Values:

• Accountability: We take ownership of our actions, follow through on commitments, and hold ourselves and each other to high standards.
• Adaptability: We embrace change, stay open to feedback, and grow through learning and evolving together.
• Collaboration: We work as one team, listening, supporting, and building on each other’s strengths.
• Empowerment: We support individuals in making their own choices, fostering independence, self-expression, and valuing every voice and experience with respect and empathy.
• Community: We believe in the power of connection and community.  We are dedicated to serving, placing the needs and well-being of those we support at the center of all we do.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.  

 

Additional Expectations

• Travel within assigned region(s); occasional cross-regional support.
• Maintain strict confidentiality and professionalism in all HR matters. 
• Ability to respond to urgent workforce issues in a timely and effective manner.
• Flexibility to support occasional evening/weekend workforce needs.

Physical Requirements/Work Environment:

• Operates in a professional office environment with periodic visits to program sites.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to meetings or vendor sites.
• May require occasional evening or weekend hours depending on payroll or project deadlines.

Qualifications: 

• High school diploma or equivalent required; Associate’s degree in accounting, business administration, human resources, or related field preferred.
• Minimum of two (2) years of human resources experience, preferably in a generalist capacity.
• Strong knowledge of employment law, recruitment practices, and HR administration.
• Proficiency in HRIS and payroll systems, with strong Microsoft Excel skills.
• Demonstrated ability to maintain confidentiality and accuracy in financial and employee data.
• Strong interpersonal, problem-solving, and communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Ability to pass all required background checks (Adult/Child Protective Services, criminal history, OIG Exclusion list, National Sex Offender Registry, Bureau of Motor Vehicles, and Maine CNA Registry).

Requirements

Additional Expectations

• Travel within assigned region(s); occasional cross-regional support.
• Maintain strict confidentiality and professionalism in all HR matters. 
• Ability to respond to urgent workforce issues in a timely and effective manner.
• Flexibility to support occasional evening/weekend workforce needs.

Physical Requirements/Work Environment:

• Operates in a professional office environment with periodic visits to program sites.
• Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.
• May occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).
• Must be able to travel independently between agency locations and to meetings or vendor sites.
• May require occasional evening or weekend hours depending on project deadlines.

Qualifications: 

• High school diploma or equivalent required; Associate’s degree in accounting, business administration, human resources, or related field preferred.
• Minimum of two (2) years of human resources experience, preferably in a generalist capacity.
• Strong knowledge of employment law, recruitment practices, and HR administration.
• Proficiency in HRIS and payroll systems, with strong Microsoft Excel skills.
• Demonstrated ability to maintain confidentiality and accuracy in financial and employee data.
• Strong interpersonal, problem-solving, and communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
• Ability to pass all required background checks (Adult/Child Protective Services, criminal history, OIG Exclusion list, National Sex Offender Registry, Bureau of Motor Vehicles, and Maine CNA Registry).

Summary

Be the connection that makes a difference. As an HR Generalist, you’ll be a trusted, hands-on partner to employees and leaders, driving recruitment, supporting employee relations, and keeping HR processes running smoothly and compliantly. You’ll be at the heart of the action, providing real-time guidance, solving challenges, and helping build a positive, consistent workplace culture where people feel supported and valued.

Your impact will be felt across the organization as you help create an environment where employees thrive, teams stay supported, and high-quality services are delivered to the community every day.

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