Professional Services Data Operations Analyst

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The Data Operations Analyst plays a critical role in supporting the success of Resupply Essentials Professional Services by ensuring accurate, timely, and actionable data insights. This role focuses on collecting, processing, analyzing, and visualizing data related to customer resupply programs and internal operations. The ideal candidate brings a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. This individual will work cross-functionally with the implementation team (consultant, trainer, project manager), and internal stakeholder teams (development, product, etc.), and operational leadership to improve efficiency, data quality, and customer outcomes. Let's talk about Responsibilities: Collect, analyze, and interpret data from resupply program operations and customer implementations. Develop and maintain reports and dashboards that provide visibility into key performance indicators (KPIs), trends, and operational health. Identify data inconsistencies and work with internal stakeholders to implement data quality improvements. Support customer onboarding and go-live processes by ensuring accurate data mapping, validation, and reporting setup. Collaborate with Professional Services Team to understand client-specific goals and deliver data-driven insights. Provide ongoing support for data requests from internal teams related to performance, utilization, and customer outcomes. Participate in process improvement projects focused on optimizing data workflows and service delivery. Translate business needs into technical requirements for reporting or data enhancements. Assist in documenting data operations processes and maintaining standard operating procedures (SOPs).

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.