Project Manager, Member Experience

Description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over a million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are looking for a Project Manager to deliver Member Experience initiatives, and serve as the first point of contact with cross functional partners. Location for this role can be either in Oulu or Helsinki. Evening hours work will be required of this role as key stakeholders will be in both Finland and US.

What You will do:

• Facilitate the New Product Readiness process for various feature and product launches to ensure that our support network is prepared to support our members.
• Provide project management support for various initiatives within the Member Experience department including expanding our channel offering, improving dashboard analytics, and streamlining internal tooling and processes.
• Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes.
• Develop a deep knowledge of the needs of our members and agents through hands-on learning and collaboration with subject matter experts.
• Collaborate with engineering and IT teams to promote automation, self service, and efficiency in all tools and processes.
• Implement organizational changes to ensure that team standard operating procedures meet or exceed minimum standards of regulatory compliance and quality assurance.
• Represent the voice of Oura members and the MX organization in cross functional initiatives.
• Utilize your skills in change management to guide the MX department through organizational and structural changes without negatively impacting the experience of the member.
• Partner with data analytics specialists to provide a clear understanding of company needs and project return on investment.
• Keep team leadership informed and involved with ongoing projects through weekly progress reports and timely ad hoc communication.
• Create business cases to the utilization of resources outside of the MX department in order to achieve MX department goals and initiatives.
  
  

We would love to have You on our team, if you have:

• Bachelor's degree or equivalent work experience
• 3+ years of experience in project management, product management or equivalent experience
• Proven results leading projects with competing resources and priorities
• Previous experience working on consumer products
• Hands-on analytical experience and innate curiosity to identify trends and patterns using cloud-based analytics tools (e.g, Tableau, Snowflake, etc.)
• Excellent organizational, project management, communication, and presentation skills
• Experience working with project management software such as Jira and Confluence.
  
  

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own, and we are continually looking to improve employee health.

What we offer:

• Competitive salary
• Lunch benefit
• Wellness benefit
• Flexible working hours
• An Oura ring of your own
• Personal learning & development program
• Wellness Time Off
  
  

If this sounds like the next step for you, please send us your application and CV as soon as possible, but latest June 4th

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, socioeconomic status, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

Oura is a company that empowers people to own their inner potential. They have award-winning products that help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. They have helped over a million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.