Infosys BPM
Website:
infosysbpm.com
Job details:
🖥️ Join Infosys BPM – Service Desk (Voice Process) | Pune | Immediate Openings!
Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk – Voice Support team in Pune!
📅 Walk-In Interview Date: 7th April 2026 (Tuesday)
⏰ Time: 10:00 AM – 1:00 PM
📍 Venue: Infosys BPM Hiring Center
Address: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057
📝 Please carry a copy of this email for entry.
✅ Role: Process Executive – Service Desk International Voice Support
📌 Location: Pune
👥 Experience: 0 - 4 Year
🎓 Qualification: Any Full-Time Graduate (15 years of formal education)
❌ Postgraduates are not eligible
💼 Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)
💼 What You’ll Be Doing:
- 📞 Provide top-notch support to global clients via calls and email
- 🛠️ Troubleshoot technical issues related to:
- VPN, Drivers, O365, Active Directory
- Operating systems & basic networking
- Microsoft Office and other productivity tools
- 🎫 Work on ticketing tools such as ServiceNow, Remedy, or Control-M
- 💡 Own the issue, analyze, and provide efficient, timely resolutions
- 🤝 Ensure every customer interaction adds value and leaves them satisfied
🌟 What We’re Looking For:
- ✅ Excellent communication skills – both verbal and written
- ✅ Strong analytical and problem-solving ability
- ✅ Confidence in handling and resolving technical queries independently
- ✅ Willingness to work in a 24x7 environment (rotational US shifts)
- ✅ Comfortable with a Work From Office (WFO) setup in Pune
🚫 Non-Negotiables:
- Fluent English communication is a must
- 100% Work From Office – no hybrid or remote option
- Comfortable with night/rotational shifts (US time zones)
📝 Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
▸ 10th & 12th Marksheets
▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)
⚠️ Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
📌 How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the INFOSYS - Hinjewadi Phase 3 on 7th April 2026 between 10:00 AM 1:00 PM
💡 Why Join Infosys BPM?
- 🌍 Global brand & structured career growth
- 🧠 Continuous learning and upskilling opportunities
- 🎯 Exposure to world-class processes and tools
- 👥 Diverse and inclusive workplace culture
🌐 Equal Opportunity Employer
At Infosys BPM, diversity drives innovation. We are committed to creating a respectful, inclusive, and empowering workplace for all.
👟 Ready to take the next step?
Walk in with confidence and your updated resume. Your career breakthrough starts here.
🔁 Spread the word – Refer your friends too!
📩 Interested in Joining Infosys BPM? We’d Love to Hear from You!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
www.infosysbpm.com
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
Click on Apply to know more.