Shipturtle
Website:
shipturtle.com
Job details:
About ShipturtleShipturtle is transforming eCommerce through collaborative, tech-driven solutions for online retailers. We enable brands to build custom vertical marketplaces, manage brand collaborations, and streamline multi-seller operations through seamless integrations with leading eCommerce platforms such as Shopify, WooCommerce, and Magento.
As a rapidly growing SaaS company serving global customers, we are looking for enthusiastic and driven individuals to join our Operations team and contribute to delivering an exceptional customer experience.
Role Overview
We are seeking a proactive, detail-oriented, and customer-focused Operations Executive Intern to support day-to-day customer operations and platform support activities. This role offers hands-on exposure to SaaS operations, customer experience management, client onboarding, and cross-functional collaboration within a fast-paced startup environment.
The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities
- Serve as the primary point of contact for customer queries via email, chat, and virtual meetings.
- Assist customers with platform-related questions and provide timely, effective resolutions.
- Support customer onboarding and help users successfully navigate and adopt the platform.
- Coordinate with Product, Engineering, and Operations teams to ensure prompt resolution of customer concerns.
- Monitor customer tickets, follow up on open issues, and ensure timely closure.
- Maintain accurate records of customer interactions and operational activities.
- Identify recurring customer concerns and share actionable feedback with internal teams.
- Contribute to process improvement initiatives aimed at enhancing operational efficiency and customer satisfaction.
- Support various operational tasks and projects as required by the business.
Eligibility Criteria
- Freshers or candidates with up to 1 year of experience are welcome to apply.
- Excellent verbal and written communication skills in English are mandatory.
- Strong interpersonal and relationship-building skills.
- Customer-centric mindset with a proactive approach to problem-solving.
- High attention to detail and strong organizational abilities.
- Comfortable working in a dynamic, fast-paced startup environment.
- Basic understanding of SaaS, eCommerce, or customer support processes will be an added advantage.
How to Apply
- Interested candidates can share their resume at hr@shipturtle.com
Click on Apply to know more.
