Binated
Website:
binated.com
Job details:
Experience
1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)
Educational Qualification
Any Graduate
Location
Aundh, Pune
Company Profile
www.binated.com
Role Overview
We are looking for a proactive Client Support Executive to join our team. The ideal candidate should have prior experience in both voice and non-voice support, excellent communication skills, and the ability to deliver exceptional service while working in a fast-paced environment.
Key Responsibilities
- Respond to client queries through voice calls, email, and chat in a timely and professional manner.
- Resolve client concerns while ensuring a seamless support experience.
- Collaborate with cross-functional teams to address client issues and provide effective solutions.
- Maintain accurate records of client interactions, tickets, and follow-up activities.
- Meet established productivity, quality, and service standards.
- Build long-term client relationships by delivering outstanding support.
- Utilize MS Office and internal systems to manage daily tasks efficiently.
Candidate Requirements
- 1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.
- Experience in both voice and non-voice processes is preferred.
- Excellent verbal and written English communication skills.
- Comfortable working continuous night shifts.
- Willing to work 5 days a week with rotational weekly offs.
- Available to work from our Aundh, Pune office.
Desired Skills
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Good organizational and time management skills.
- Proficiency in MS Office applications.
- Positive attitude, accountability, and willingness to learn.
Employment Details
- Employment Type: Full-time | Permanent
- Work Mode: Work from Office
- Shift: Continuous Night Shift
- Schedule: 5-Day Work Week with Rotational Weekly Offs
Benefits
- Health Insurance
- Paid Time Off
- Provident Fund
Apply Now
Interested candidates can send their updated resumes to careers@binated.com.
Click on Apply to know more.